The frequency of dog waste removal service can vary depending on the service provider and the package you choose. Some companies offer 2x weekly, weekly, biweekly, or monthly services, while others may offer customized schedules based on your needs.

At The Poolice Department our team offers weekly, biweekly, monthly, and one-time cleanup options to best fit your needs and your pooper scooper budget.

The cost of dog waste removal services can vary depending on several factors including the number of dogs, the size of the yard, and the frequency of service. In general, prices range from around $20 to $25 per visit for a small yard with one or two dogs.

The Poolice Department bills on a monthly schedule with pooper scooper pricing starting at just $50 per month.

We currently provide pooper scooper services throughout Hampton Roads, to include: Norfolk, Virginia Beach, Chesapeake, Suffolk, Portsmouth, Hampton and Newport News.

Most companies will offer a full-service package that includes cleaning the entire yard. This would typically include the front yard, back, yard, and any side yard areas.

The Poolice will clean any areas of your property that have dog waste issues, including all yards, flower beds, dog runs, etc.

It is always a good idea to choose a dog waste removal company that is licensed and insured. This will protect you in the event of any accidents or injuries that may occur while the service is being performed.

The Poolice Department is fully licensed, and insured, and has a great reputation in the local community.

We have a client portal where payment is processed. Our team will create an account on your behalf after you have spoken to a The Poolice representative. We will then send your login info to your email. The process to sign up is simple and takes under two minutes. Inside your portal account, you will have access to copies of all paid invoices, and records of past/scheduled services, and you can link your credit/debit card to the secure platform. After you link your card, we will generate and pay invoices on your behalf and send you receipts.

Note:

Your card will need to be linked to your account by the time we arrive at your home. If your card is not connected by this time, we will attempt to contact you and knock on your door. If no contact is made, we will reschedule your cleanup for the next available date. Depending on the time of year, this could be weeks out. If you need help connecting your card, we are always available to help you over the phone.

Yes: Billing occurs on the 1st of each month before services are provided. Payments for initial or one-time cleanups are due upon completion of the job.

Note:

If you move forward with weekly services after an initial cleanup, you will be billed for the remainder of the month along with the initial cleanup on the same day.

Next payment is due the 1st of the following month.

With respect to scheduling, we are unable to provide a timeframe for your scoop day. We work just like the garbage men and provide a service day. This also helps keep our rates low for you! Our routes run from around 7:30 a.m. to dark.

Communication is important and you will always receive notice via text when we are on the way. We provide about 60 minutes’ notice so you are properly informed of our arrival. If you are at the beginning of our route, you will likely receive a 15-30 minute on-the-way text. We don’t want to bother you early in the morning before most are awake. Your scoop day will be the same day each week. If your service day ever changes, we will always communicate with you in advance.

No, you do not have to be home when we clean. We simply ask for easy access to your gate.

In most cases, yes! Our team loves animals, and it’s the reason many of our staff members work at The Poolice. However, there are cases when dogs can be aggressive and may not allow our staff to enter the yard safely. If this is the case we may ask that you restrain your dog to a safe area before we can clean.

1. Your yard must be easily accessible
2. Lawns should be cut on a regular basis without large amounts of leaves or debris. Autumn in the scooping industry is known as “poop camouflage season.” Please be mindful that we can only pick up what we can see.
3. Gates should be free of snow & Ice and unlocked when we arrive. If you provide us with gate codes we will always lock up once we are done.
4. Aggressive dogs must be left indoors on scheduled service days.
5. If you know you will not need services please give us at least 48 hours notice.

• The Poolice operates 12 months a year and will always show up when weather conditions are safe regardless of rain, snow, or other unfavorable weather conditions.
• If we are unable to provide service one week due to unsafe conditions we will perform double duty the following week and you will still be charged for the full month. This is because there is just as much pet waste and time spent on each yard.
• Clients who maintain their subscription throughout the winter will not be charged for a spring cleanup when all of the snow melts and will continue on with their subscription plan with locked in rates.

• If The Poolice Department is unable to gain access to your yard because the gate has been locked you will still be charged for the cleaning, however, The Poolice Department will pull double duty the following week.
• Your Scoop Technician will knock at the door and make attempts to call you before skipping your yard that day. You will be notified via the customer portal as well.

• The Poolice Department has no contracts and customers can cancel services at any time for any reason with 48 hour notice. Customers can call in to cancel, or update their subscription plan through the customer portal.
• Customers that pause services for certain times of the year will be subject to initial cleanup fees, or spring cleanup fees when they return to their monthly subscription.
• If a customer cancels services half way through the month they will be refunded for services that have occurred. The refund will be processed to the payment method on file in the customer portal.

• The Poolice Department loves working with dogs! Our technicians have no issue working with your dog in the yard.
• If it is evident that your dog is aggressive, or will not let us clean the yard we will make attempts to contact you by knocking on the door, calling, and updating your online portal. If we are unable to clean due to a dangerous dog you will still be charged for the visit and The Poolice will pull double duty the following week.